Monday, December 7, 2009

Improving Library Customer Service : The Roving Librarian


Over the last few months, I've helped more and more patrons who haven't been to the library in years. Many times parents are reliant upon their children who come in with school classes, grandparents, or friends. Check out this video by The Mentor Group Training, Inc. They give tips and tricks on how to help those patrons who are coming back for the first time in years and who often don't know how to ask for what they may need.

Added bonus: Sung to the tune of What Do You Do With A Sleeping Baby (storytime standard.)



In case you didn't get what each letter stands for...

M - Meet and Greet the Patron
A - Ask a Quick Question
P - Probe for Clarification
H - Hear the Patron
A - Assist the Patron
T - Thank and Invite them to Return


Do you have any tips and tricks you want to share about helping patrons young or old?

2 comments:

Elinor on January 25, 2010 at 3:42 PM said...

Very cool, as are you!

Isaac on August 5, 2010 at 8:47 PM said...

sounds like some thing you would do chriss lolz

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